30 06, 2022

Getting insights on end to end sales process at car dealerships

By |2022-07-18T13:11:04+05:30June 30th, 2022|Automobile|0 Comments

The Scope – The client, post-launch of the latest variant in their B category of cars wished to understand the end to end sales process followed at the dealership for a car sale. The process started with the customer’s first

30 06, 2022

Understanding customer satisfaction with sales & after-sales service for a Tractor major

By |2022-07-18T09:50:59+05:30June 30th, 2022|Automobile|0 Comments

The Scope – The study was conducted for a major tractor manufacturer to gauge the satisfaction at 3 points – Sales satisfaction (SS) After-sales satisfaction (CS) Product satisfaction (PS) Along with this, the satisfaction scores at each of these points

30 06, 2022

Checking discount violations during car sale process at dealerships

By |2022-07-18T09:52:16+05:30June 30th, 2022|Automobile|0 Comments

The Scope – Our client, a major car manufacturer, had an understanding that their dealers all over India were giving additional discounts over and above what the company was already offering. This resulted in a disparity in the market. This

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